What generic software doesn't get
- 01 Repair order
A repair order isn't an invoice. It has labour hours per mechanic, parts with different margins, the customer's authorisation and a status (waiting for a part, in repair, ready for collection). A generic tool treats it as an invoice line and everything else gets lost.
- 02 Parts
A shop's stock runs to hundreds of references, with different suppliers and margins. Without proper parts control, every quote is done by hand and the margin slips away.
- 03 Lifts and planning
You have 3 lifts and 5 mechanics. Knowing which car comes in at 9, which finishes at 12 and which takes up a lift until Friday isn't 'a schedule'. It's resource planning.
- 04 Online booking
If your customer can see free slots and book online (with make, model, plate and reason) without calling, the front desk stops fielding so many calls just to give out times.