What generic software doesn't get
- 01 Repair order
An RO isn't an invoice. It has labour hours per mechanic, parts with different margins, customer authorisation and a state (waiting for part, in repair, ready for delivery). A generic tool treats it as an invoice line and loses everything.
- 02 Parts
A shop's stock is 200–2,000 references with different suppliers and margins. Without a serious parts module, every quote is done by hand and margins evaporate.
- 03 Bays and planning
You have 3 lifts and 5 mechanics. Knowing which car comes in at 9, which finishes at 12 and which blocks a lift until Friday isn't 'an agenda'; it's resource planning.
- 04 Customer appointments
If your customer can see availability and book online (with brand, model, plate and reason) without calling you, you save a fair share of the front-desk calls.