What generic software doesn't get
- 01 Schedule
Generic software thinks in '30-minute appointments'. A real clinic handles first visits, follow-ups, package sessions, urgent cases and blocks across several practitioners. If you can't overlap, split and drag, a good part of every morning goes on juggling slots.
- 02 Clinical records
A useful clinical record means templates for reason for visit, examination, progress, diagnosis and treatment, not a free-text field. And it has to be signed and traceable. A CRM doesn't give you that.
- 03 Consents
Consents are signed before treatment, versioned, linked to the patient and archived with their history. PDFs scattered in a Drive folder are not traceability.
- 04 Healthcare billing
A clinic invoices tax-exempt healthcare services alongside products that do carry tax. A generic tool makes you adjust it by hand every time. Ideally, the system applies it automatically according to the type of service.
- 05 Several practitioners
A clinic with three physios, a podiatrist and a nurse isn't 'one schedule'. It's separate schedules with different permissions over the same record. Without that, everyone sees everything and nobody signs anything.