What generic software doesn't get
- 01 Agenda
Generic software models '30-minute appointments'. A real clinic handles first visits, reviews, bond sessions, urgent cases and blocks across multiple practitioners. If you can't overlap, split and drag, you lose half an hour every morning juggling slots.
- 02 Clinical records
A useful clinical record means templates for chief complaint, examination, evolution, diagnosis and treatment — not a free-text field. And it must be signed and traceable. A CRM doesn't give you that.
- 03 Consents
Consents are signed before treatment, versioned, linked to the patient and archived with the file. Having PDFs in a Drive folder is not traceability.
- 04 Healthcare billing
A clinic invoices services with different VAT regimes depending on the type of service and the practitioner. A generic tool forces you to configure it by hand each time. Ideally, the system applies it according to the service category.
- 05 Multi-practitioner
A clinic with 3 physios, 1 podiatrist and 1 nurse isn't 'one agenda'. It's separate agendas with different permissions over the same record. Without that, everyone sees everything and no one signs anything.